We are a rider focused business and understand that from time to time you may be required to cancel / credit / refund your booking.

Refunds:

  • If the track is closed due to wet weather, we will advise all booking holders and you will be refunded automatically into the account or service you made the booking under.
  • Covid & other exceptional circumstances – we understand that sometimes situations can occur outside of your (and our) control (such as Covid restrictions). We will happily offer a refund or credit within these situations, at the discretion of our management team.

Where we cannot offer a refund:

  • Where your bike malfunctions or you forget suitable protective gear. Unfortunately we will not be able to offer a refund if your bike breaks down or if you forget to pack the right stuff. It is highly recommended you check your bike is in top working condition before heading out to the track and check your gearbag has what you need in it.
  • Refund requests must be placed 24 hours prior to your ride. Motoland limits rider numbers to ensure an enjoyable experience for all so these spots free up someone elses ability to attend.

Please send any questions or cancellation requests through to admin@motoland.com.au